Clinic Receptionist

Job Summary: Provides indirect patient care in the office setting. Greets and registers patients. Verifies patient demographic and insurance information. Performs clerical duties. Meets the communication needs of the patient/family, office staff and the medical staff. Participates in performance improvement activities

DUTIES AND RESPONSIBILITIES:

Demonstrates Competency in the Following Areas:

  • Ensures services are provided in an effective and efficient manner when providing secretarial, clerical and administrative support.
  • Registers all patient using sign-in sheets; gives new patients medical forms to complete.
  • Verifies patient demographic, employment and insurance information.
  • Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
  • Supports and maintains a culture of safety and quality.
  • Explains billing policies, collects copayments; refers patients without insurance to the office manager.
  • Schedules new and return appointments; explains registration process and gives directions to new patients; may explain procedure preparation to patients.
  • Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members.
  • Photocopies patient schedule sheets each day, pulls the next day charts, prepares charts for new patients.
  • Maintains daily patient log.
  • Files lab and test results, files patient charts daily.
  • Collects payments, writes receipts, writes payments in ledger, balances petty cash, make bank deposits.
  • Validates parking tickets, calls for taxi for patient, etc.
  • Maintains a good working relationship with office staff members and physicians.
  • Performs other duties as assigned.

 

 

Professional Requirements:

  • Meets dress code standards; appearance is neat and clean.
  • Completes annual educational requirements.
  • Maintains regulatory requirements.
  • Reports to work on time and as scheduled; completes work within designated time.
  • Wears identification while on duty, uses computerized punch time system correctly.
  • Ensures patient confidentiality.
  • Complies with all organizational policies regarding ethical business practices.
  • Communicates the mission, ethics and goals of the office.

Regulatory Requirements:

  • High School Graduate or equivalent.
  • One (1) year experience in office setting or hospital setting.
  • Experience with billing and insurance preferred.

Language Skills:

  • Able to communicate effectively in English, both verbally and in writing.
  • Additional languages preferred.

Skills:

  • Basic computer knowledge.
  • Ability to type 40 words per minute.
  • Knowledge of medical terminology.
  • Excellent interpersonal skills.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.