Combined Position – Registration Support/Registration Clerk

Registration Support

Qualifications:

  • Calling insurance companies to acquire benefits and authorizations for outpatient surgeries, outpatient walk ins for in house services
  • Figuring out what the patient financial responsibility will be for their scheduled procedure
  • Calling the patients in a timely manner with the estimated financial responsibility due at time of check in
  • Helping with the phones, receiving faxes for outpatient services
  • Supporting the registrars with patient/paperwork work flow
  • Giving the surgery department the required paperwork for outpatient surgeries
  • Filling in where needed, as needed

Requirements

  • Computer literate.
  • Strong, effective interpersonal skills.
  • Ten key by touch.
  • Basic understanding of accounting principles and functions.
  • Cash handling and understanding of payment terms and agreements.
  • Ability to analyze accounts and effectively communicate with patients.
  • Ability to handle difficult conversations with patients while remaining calm, respectful, and confident.
  • Works independently, respectfully, and efficiently.

Registration Clerk

Qualifications:

  • Register patients of various types, IP, OP, DSU, etc.
  • Helps answers calls regarding patient accounts.
  • Works alongside business office manage to research account issues; correct and/or initiate correction of errors.
  • Helps business office manage in reviewing AR reports for each self-pay financial class on a regular basis, correct errors, refer insurance issues to billing company, insure correct and timely billing.
  • Initiate outgoing telephone contact and written correspondence in order to receive payment and/or payment arrangements, reduce bad debt and AR days, and increase cash collection.
  • Performing other duties as assigned. High School or equivalent.

Requirements:

  • Computer literate.
  • Strong effective interpersonal skills.
  • Ten key by touch.
  • Basic understanding of accounting principles and functions.
  • Cash handling and understanding of payment terms and agreements.
  • Ability to analyze accounts and effectively communicate with patients.
  • Ability to handle difficult conversations with patients while remaining calm, respectful and confident.
  • Works independently, respectfully and efficiently.

Education/Training: Some college preferred, but not necessary. High School or Equivalent

Experience: A minimum of 1 year in a medical business office setting preferred.